Frequently Asked Questions



Can I get a prescription online?

Yes, our doctors can prescribe non-controlled medications based on their clinical judgment and refill your medications if the request is clinically appropriate. There are exceptions. Controlled substances cannot not be prescribed online.

For a complete list of federally controlled substances, please visit for more information or click here to view a list of controlled substances (in alphabetical order)

Below is a list of some commonly requested medications that our practice WILL NOT prescribe.

  • Adderall
  • Alprazolam (Xanax)
  • Clonazepam (Klonopin)
  • Clozapine (Clozaril)
  • Codeine-Containing Medications
  • Dextroamphetamine (Dexedrine)
  • Diazepam (Valium)
  • Estradiol injections
  • Fertility medications
    • Clomiphene (Clomid)
    • Letrozole (Femara)
    • Bromocriptine (Parlodel)
    • Cabergoline (Dostinex)
    • any injected treatments
  • Fioricet
  • Fiorinal
  • Gabapentin (Neurontin)
  • Isotretinoin (Accutane)
  • Lisdexamfetamine (Vyvanse)
  • Lorazepam (Ativan)
  • Muscle Relaxants
    • Baclofen (Gablofen)
    • Carisoprodol (Soma)
    • Cyclobenzaprine (Flexeril)
    • Metaxalone (Skelaxin)
    • Methocarbamol (Robaxin)
    • Tizanidine (Zanaflex)
  • Methylphenidate (Concerta, Ritalin)
  • Modafinil (Provigil) Naltrexone or Disulfiram (Antabuse) for alcohol abuse disorder
  • Phentermine (Adipex-P) Promethazine (Phenergan) Pseudoephedrine-containing medications
  • Quetiapine (Seroquel) for insomnia
  • Testosterone injections
  • Tramadol (Qdolo)
  • Vitamin B12 injections
  • Zolpidem (Ambien)


Can I receive a prescription during a phone-only visit?

A video visit is required for a prescription


How does my child receive a prescription online?

Child should be present during the visit. The patient’s appearance, particularly with children is critical to differentiate between “sick” and “not sick”. Additionally, children must be seen under their own account not under the patient’s account.


How will I get my prescription?

At the beginning of your visit you will be guided to enter a pharmacy. Your prescription will be sent to your pharmacy electronically.


Can I get a prescription for birth control online?

In those states that allow it, refills or bridge prescriptions may be allowed


My pharmacy did not receive my prescription, what should I do?

Contact us via [email protected]



What age ranges do we see?

Age 2 years old and older


What services does Joshua Health NOT provide?

Although our practice may address many medical inquiries, there are some limitations as to what we can do virtually. Certain health conditions or services that would require a more in depth assessment and/or examination, are not suitable for virtual care. Below is a partial list of services that our practice CANNOT provide virtually:

  • COVID test verification
  • Physical examination
  • The Family and Medical Leave Act (FMLA) forms
  • Medical certification forms
  • Court jury duty medical excuse letters
  • Disability certification letters
  • Driver medical fitness examinations and certification letters
  • Durable Medical Equipment (DME) prescriptions
  • Emotional Animal Support (ESA) letters
  • Genetic testing
  • TB Risk Assessment Certificate
  • Job fitness-for-duty examinations and certification letters
  • Medical marijuana cards
  • Travel medical excuse letters
  • Vaccination exemption letters


What if I don’t have insurance?

Online visits are available without insurance. Your visit will be charged to your credit card. Online visits are $79.


Will I be charged more to speak to the doctor on weekends or holidays?

No; the cost of the visit is still $79


How long is a typical online visit with Joshua Health?

A typical visit is 10 minutes


Is my online doctor visit private and secure?

Yes; your visit will be private, secure, and HIPAA compliant


When is a visit with Joshua Health not appropriate?

Joshua Health is not appropriate for people suffering from serious or life threatening conditions. If you have any of the below symptoms or other serious medical concerns, please proceed to the nearest emergency room or call 911.

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe hypertension
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves (suicidality)
  • Patients who want to hurt others (homicidality)
  • Schizophrenia or hallucinations


Can a doctor with Joshua Health provide excuse notes?

Excuse notes for illness or return to work/school can be provided when clinically appropriate. Excuse notes cannot be back dated for illness that is not current and was not evaluated.


What should I do if I’m experiencing a medical emergency?

Please do not use telehealth if you are experiencing a medical emergency, please call 911