Evaluation Process
- What is Joshua Health?
- Joshua Health is a virtual clinic providing autism diagnostic testing services. The wait time across the country for autism testing is extensive, but at Joshua Health you can often have an appointment in days or weeks.
- What services do you offer and how can you help me?
- We offer autism diagnostic testing.
- What is a virtual clinic?
- A virtual clinic is one that operates via telemedicine, this allows you to have a visit from the comfort and convenience of your home.
- Where do you provide services?
- Services are provided virtually.
- How old does my child need to be in order to receive your services?
- We see patients from age 3 years old to 22 years old.
- Do you offer services for adults?
- We see patients from age 3 years old to 22 years old.
- What are your hours of operation?
- We are open from Mondays to Fridays 8am to 5pm, we close at 12pm for lunch.
- Do I need a referral from my doctor to schedule an appointment?
- No referral is needed.
- How do you diagnose autism?
- We diagnose autism based on the results of evidence-based tools and the expertise of our board-certified licensed providers.
- How do you diagnose someone online?
- Our evaluations process takes 1 hour and the visit has four parts: (1) review of the health questionnaire; (2) completion of the autism tool; (3) standard behavioral observation; and (4) results/discussion
- How long does it take to receive an autism diagnosis?
- If a diagnosis of autism is appropriate this will be discussed at the end of the visit.
- How long will I wait for my first appointment?
- Our process is designed to see patients withing days to weeks as opposed to months. We are continually adding new service areas. If you do not see your state as one that we currently service, please send us an email at [email protected] or reach out to us at (754)280-7772, we will gladly update you on when we will start providing service in your area.
- Can you provide in-person evaluations?
- No; we are 100% virtual, this allows us to see your child from the comfort and convenience of your home.
- Do I need to download video conferencing software like Zoom for an appointment?
- No; Video conferencing is incorporated into our Electronic Medical Record. A link will be sent to you prior to your appointment.
- Am I able to use a mobile device for the appointment?
- Yes, but a tablet, laptop, or desktop is recommended.
- Which browsers should I use on my desktop or mobile device?
- Recommended browsers to use with our EMR are: Google Chrome, Safari or Mozilla Firefox.
- How do I set up my device for my child’s video appointment with the physician?
- You will receive a link to join your virtual appointment once all paperwork are completed.
- My device’s camera and/or microphone don’t seem to be working while using the video conferencing software.
- If you are experiencing technical difficulties, please reach out to us at (754)280-7772
- What does the process look like?
- Our evaluations process takes 1 hour and the visit has four parts: (1) review of the health questionnaire; (2) completion of the autism tool; (3) standard behavioral observation; and (4) results/discussion. You will then have access to the visit notes and any letter of medical necessity if applicable via the patient portal within 7 business days.
- Who conducts the autism evaluations?
- Our board-certified licensed psychologists.
- What diagnostic tests are performed as a part of the evaluation for younger children?
- We use a validated standardized tool in our diagnostic testing.
- Will my child's evaluation results help us with IEP, 504 plans and/or access to other therapies?
- Yes, this qualifies as an official medical diagnosis. Though some insurance companies have their own requirements. If a medical letter of necessity is required for your child to receive services, this will be provided.
- What happens after the evaluation?
- Our team will assist in connecting you with resources to help you get the help you need for your child.
- What's the best way to contact you?
- Our team is happy to answer any questions you may have and are available by phone at (754)280-7772, by email at [email protected], or via the patient portal.
- Is this right for me?
- If you are searching for answers and are stuck with a long waiting period to be able to get those answers, then yes we are right for you!
- What if my child doesn't receive an autism diagnosis?
- There are many signs and symptoms of autism. These signs and symptoms can often overlap with other conditions. Whether your child receive an autism diagnosis or another diagnosis. Our providers will provide individualized treatment plans as a part of every evaluation.
Scheduling
- How do I schedule an appointment?
- You can schedule an appointment by going online to www.joshuahealth.com or by calling (754)280-7772. You will need to have on hand the child’s insurance card; parent or caregiver ID; and any previous evaluations your child may have received.
- How do I reschedule my appointment?
- If you need to reschedule your appointment, please call (754)280-7772. Please consider our Appointment Scheduling Policy.
- How do I cancel my appointment?
- If you need to cancel your appointment, please call (754)280-7772. We require 48 hour notification. Please consider our Appointment Scheduling Policy.
- How do I access my virtual appointment?
- You will receive an email and possibly text message with link for logging on.
- Can more than one person sign-in to attend the appointment?
- Yes more than one persons can join the appointment
- How do I create and access my patient portal?
- Once your appointment is scheduled and confirmed, you will receive information on how to set up your patient portal
Appointment Scheduling Policy
- Where we provide services
- Our providers are only able to provide services to patients located in states where they are licensed.
- Rescheduling 48-hour notice
- We value your time and as such we do not double book appointments. If you are not able to keep your appointment, please provide 48-hour notice. There is a charge of $50 for missed or cancelled appointments without 48-hour notice.
- Late to an appointment
- If you are more than 15 minutes late to an appointment we will consider this a missed appointment. We will do our best to reschedule you to the earliest available appointment.
- Complete required Paperwork
- Please complete all paperwork prior to your appointment time. This is important for an efficient and effective visit. Your appointment will be rescheduled if paperwork/questionnaires are not completed prior to the visit.
Billing & Payment
- How much do the appointments cost?
- The cost of the visit is dependent on the insurance coverage of the child. Our team will do their best to let you know what percentage is covered and if there are any out-of-pocket costs.
- How can I pay?
- You can select your method of payment: (1) self-pay or (2) process through the patient’s insurance.
- What insurance is accepted?
- Insurance credentialing is pending: Please contact our office at (754)280-7772.
- If using insurance, how will I know what the cost will be?
- Our team will do their best to let you know what percentage is covered and if there are any out-of-pocket costs.
- When do I have to pay?
- Self-Pay: You pay at the time of your visit.
- Insurance: Our team will do their best to let you know what percentage is covered and if there are any out-of-pocket costs. The out-of-pocket costs will be paid at the time of your visit.
- What if my insurance claim is rejected or the bill is incorrect?
- Coverage decisions are made by your insurance company. However, our team will work with you and resubmit claims.
For Providers
- How can I refer a patient?
- We do not require a referral. Patients can go directly to our website to schedule a visit.
- If I refer a patient, will I receive a comprehensive report?
- We would need a signed release from the parent to release the report.
- I referred a patient, but I haven't received a report.
- We will check to see if we a signed release in the patient’s chart, if so we will resend. If we do not have a signed release, we will not be able to release the report.
- Do you have any Developmental Pediatricians or Psychologists on your team?
- Our team consists of board-certified psychologists trained to perform autism diagnostic testing.